The ITS Support Engineer role at Amazon involves providing high-quality technical support to corporate employees, ensuring their IT needs are met effectively. This position is part of a dynamic IT Services team that values innovation and collaboration. Engineers will diagnose and resolve hardware and software issues while mentoring peers and contributing to continuous improvement projects. The role requires a proactive approach to maintaining productivity and supporting a diverse workforce.

• 1+ years of Windows Server technologies experience including AD, DFS, Print Services, and SCCM.
• 2+ years of troubleshooting experience in a multi-user high availability environment.
• 2+ years of PC repair, troubleshooting, deployment, and liquidation experience.
• 1+ years of IT client, server, and network service delivery experience.
• 2+ years of networking experience including DNS, DHCP, SSL, OSI Model, and TCP/IP.
• 2+ years of experience supporting corporate setting Windows, Mac, or Linux Operating systems.
• 2+ years of experience supporting and maintaining a corporate network environment.
• High school or equivalent diploma.
• Ability to travel up to 15% of the time.
• Experience supporting video conference and teleconference equipment.
• Experience with Active Directory or experience deploying, managing, and optimizing Microsoft Windows Server.
• Ability to write simple scripts in an administrative language.
• Proven ability to develop clear, concise change management and standard operating procedure documentation.

• Deliver on-site, high-quality, hands-on support diagnosing, troubleshooting, and resolving issues.
• Assist with activities to triage and escalate system or network outages to reduce downtime.
• Understand and execute change management activities in a high availability environment.
• Participate with partner teams and vendors on continuous improvement projects.
• Effectively manage and oversee IT asset inventories.
• Participate in hiring efforts, training, and developing peers and new team members as a mentor.
• Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies.
• Participate in 24/7 on-call duty for isolated high-severity incidents.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.