Citi is seeking an experienced Application Support Senior Analyst to join its Production Support team within Services Markets Banking Functions. This role focuses on delivering critical production support for Foreign Exchange trading applications, ensuring their stability and performance. The analyst will act as a subject matter expert, collaborating with traders and technology teams to maintain uninterrupted trading operations. The position offers opportunities for career growth within a leading financial institution.

• 5–7 years of hands-on experience in application support or production analyst roles within a financial services or trading technology environment.
• Proficiency in Unix/Linux system administration, including navigation, scripting, and troubleshooting in production environments.
• Working knowledge of SQL and Oracle databases, with the ability to query, diagnose, and resolve data-related production issues.
• Demonstrated ability to configure, install, and maintain business-critical applications.
• Clear and effective written and verbal communication skills.

• Manage and monitor FX trading applications across their full production lifecycle.
• Conduct start-of-day checks, same-day risk reconciliations, and regional system handovers.
• Assess the risk and business impact of production incidents and escalate issues promptly.
• Partner with development and production support teams to prioritize bug fixes and manage application releases.
• Identify vulnerabilities, security risks, and environmental implications of technology changes.
• Define scope and objectives for complex application enhancements and maintain contingency planning.
• Act as a liaison between traders, internal technology teams, and third-party vendors.
• Mentor and coach junior analysts to contribute to team capability and continuous improvement.

• Citi offers a comprehensive benefits package including competitive pay, stock programs, healthcare coverage, retirement plans, paid time off, parental leave, and programs supporting employee wellbeing and professional development.