The role involves providing customer service related to the troubleshooting, diagnosing, and repairing of complex capital equipment at customer sites and trade shows. The KLA Services team, based in Milpitas, CA, focuses on maintaining high performance and productivity of products through a range of services. The position requires coordination with customers to minimize downtime and ensure operational quality. The candidate will also assist Installation Engineers and contribute to knowledge management within the team.

• Bachelor's Level Degree in a relevant field
• 0 years of related work experience

• Update, troubleshoot, diagnose, and repair complex capital equipment at customer sites and trade shows.
• Ensure customer satisfaction with service and operational quality of system equipment.
• Evaluate and analyze technical equipment problems via telephone or on-site.
• Prepare field service reports on customer support activities.
• Assist in preparing quotes for customers based on labor and parts needed.
• Travel to customer facilities as required.
• Provide guidance and technical assistance to Installation Engineers.

• Employees at KLA are often offered competitive pay with bonuses, a 401(k) match, an employee stock purchase program, and financial perks like student-debt assistance, planning support, and group insurance discounts. Health and lifestyle benefits typically include medical/dental/vision, life and other voluntary coverages, paid time off and holidays, family leave, backup care, wellness rewards, gym discounts, and community-volunteering opportunities. Employees also get strong growth support through tuition reimbursement, KLA’s corporate learning center, education awards, and engineering certification programs.