The Technology Operations Engineer at Amazon MGM Studios Technology will drive the execution and improvement of key service delivery processes within the Studios organization. This role involves providing first and second tier technical support while collaborating with software developers, executives, and vendors. The TechOps team supports production personnel and business teams, ensuring a positive customer service experience. The position offers opportunities to work on diverse projects in a fast-paced environment.

• Experience in software development or technical support
• Experience troubleshooting and debugging technical systems
• Bachelor's degree in computer science or equivalent

• Support network, technology, software, and devices across Amazon MGM Studios global productions.
• Drive the execution and improvement of key service delivery processes throughout the content production lifecycle.
• Manage hardware devices and software applications while providing a positive customer service experience.
• Collaborate daily with cross-functional partners and production personnel.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.