As an Associate in Service Operations at McKinsey, you will be part of a client service team focused on addressing complex operational challenges. Your role will involve developing strategies that enhance customer and employee experiences through the integration of talent and technology. You will work closely with clients to identify their true challenges and create actionable plans for transformation. This position requires a commitment to delivering impactful results while fostering a culture of continuous learning and collaboration.

• Bachelor's degree required, advanced degree in business, operations, finance, engineering or related disciplines preferred.
• 6+ years of relevant experience with a progressive career trajectory and outstanding professional impact, preferably with large, multi-national companies.
• Experience in tech-enabled transformation of operational processes such as customer care, finance, HR, or contact center operations.
• Demonstrated experience leading transformational activities within a back office or frontline services environment.
• Highly capable problem solver with strong analytical, conceptual, and quantitative abilities.
• Ability to create work product-focused materials including PowerPoint decks and Excel models.
• Ability to work collaboratively in a team and create an inclusive environment.
• Willingness to travel up to 80% and work in challenging environments.

• Join a client service team and take ownership of a workstream to solve operational challenges.
• Develop future-proofed strategies for clients to enhance customer and employee experiences.
• Collaborate with clients to uncover challenges and create actionable plans for transformation.
• Combine research, data analysis, and brainstorming to generate insights and solutions.
• Equip clients with tools and knowledge for continued innovation and improvement.
• Contribute to a high performance/high reward culture by demonstrating resilience and determination.

• Employees at McKinsey are often offered a comprehensive benefits package, including medical, dental, and vision coverage, prescription benefits, mental-health resources, expert medical opinions, and travel emergency protection. Financial benefits typically include retirement contributions and savings plans, life/accident/disability insurance, tax-advantaged accounts, and financial coaching. Many roles also feature generous paid time off (including volunteering days), flexible/hybrid work options, family care support (parental leave, fertility/adoption/surrogacy assistance, backup care), tuition reimbursement, transportation benefits, discounts, and matching gifts.