Elanco is seeking an Executive IT Support Partner to provide high-level technology support to the executive leadership team at their Global Headquarters in Indianapolis. This role focuses on delivering a premium, 'white-glove' IT experience for the CEO, Board of Directors, and other senior stakeholders. The ideal candidate will proactively anticipate technology needs and ensure seamless IT operations during high-profile events and meetings. This position requires a blend of technical expertise, exceptional communication skills, and strategic problem-solving abilities.

• Bachelor's degree in Computer Science, Information Technology, or a related discipline, or equivalent professional experience.
• 7+ years of enterprise IT support experience in a mid-to-large corporate environment.
• A minimum of 5 years of dedicated experience providing 'white-glove' IT support directly to C-level executives, their direct reports, and executive assistants.
• Strong experience supporting Windows 10/11, Microsoft 365, Microsoft Teams & Teams Rooms hardware, Lenovo laptops, Apple macOS, iPhone/iPad, Enterprise printing, and basic networking/AV technologies.
• Experience using ServiceNow or similar IT Service Management platforms.
• Outstanding troubleshooting and analytical problem-solving abilities.
• Exceptional verbal and written communication skills, with the ability to confidently interact with executive leadership.

• Deliver premium 'white-glove' IT support for the CEO, Executive Committee, their Executive Assistants, and other senior stakeholders.
• Provide dedicated, end-to-end technology planning and support for quarterly Board of Directors meetings.
• Orchestrate and deliver flawless IT execution for high-profile events, including Executive Leadership Meetings and Global Town Halls.
• Provide rapid, proactive, and highly personalized support for executive laptops, mobile devices, and collaboration technologies.
• Build trusted relationships with executives and executive assistants by understanding individual technology preferences.
• Serve as the IT Site owner for Elanco Global Headquarters.
• Ensure conference rooms and executive meeting spaces remain fully operational and production-ready.
• Manage third-party vendors and ensure contracted service levels are consistently achieved.
• Develop and monitor KPIs for service delivery, customer satisfaction, response times, and operational excellence.

• Employees at Elanco are often offered competitive compensation with annual bonus and equity eligibility, retirement plans (including a U.S. 401(k)), and comprehensive health coverage—medical, dental, vision, company-paid life and disability—and even pet insurance. Time-off and flexibility typically include generous PTO, U.S. mid-year and year-end paid shutdown weeks, parental leave, and flexible/remote work options. Employees also benefit from strong development programs (onboarding, course libraries, mentorship, nine ERGs, and tiered leadership programs) that support both professional growth and community involvement.