As a Solutions Architect at Apple, you will be integral to the AppleCare Diagnostics and Repair team, focusing on the design and implementation of diagnostic and repair tools for field service events. Your role will involve translating customer needs into technical designs and developing qualification plans to ensure tool integrity and performance. You will collaborate closely with cross-functional teams throughout the product development lifecycle. This position requires a blend of technical expertise and strong communication skills to manage complex projects effectively.

• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• 8+ years of experience in solutions architecture, engineering, or a related technical field.
• Ability to translate customer needs and use cases into high-level technical designs.
• Working knowledge of product development lifecycles and client-server design principles.
• Master's degree in Computer Science or a related field is preferred.
• Background in large-scale systems design, hardware and software diagnostics, and performance tuning.
• Familiarity with qualification and validation methodologies for hardware or diagnostic tools.
• Ability to collaborate with subject-matter experts and manage complex, cross-functional projects.
• Skilled at communicating complex technical concepts clearly to both technical and non-technical audiences.
• Detail-oriented, with critical thinking skills and a willingness to challenge existing ideas.

• Own the technical direction for designing, qualifying, and implementing hardware and software diagnostic and repair tools.
• Translate customer needs and system requirements into new tool designs.
• Develop comprehensive qualification plans that address design integrity, risk, and performance.
• Collaborate with cross-functional teams throughout the product development lifecycle.
• Manage projects through ambiguity while transitioning smoothly between strategic and detailed discussions.

• Employees at Apple are often offered comprehensive benefits that support physical and mental well-being—flexible medical plans, confidential counseling, onsite wellness centers at major campuses, and resources for fitness and daily life. Families typically receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance, while financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage. Employees also see robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.