The Top Customer Solutions Developer role at Google Cloud focuses on providing high-touch support to customers, ensuring they have a seamless experience while transitioning to Google Cloud services. This position is part of a global team dedicated to troubleshooting technical issues and advocating for customer needs. The developer will work closely with internal teams to enhance product performance and customer satisfaction. The role requires a proactive approach to problem-solving and a commitment to customer success.

• Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
• 3 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or in software development.
• Experience working with distributed systems, distributed systems solutions, or design patterns.
• Experience with web technologies such as HTTP, HTML, DNS, or TCP.
• Experience writing, reading, and debugging code in Java, C, C++, Python, or Go.
• Experience creating content for technical audiences.

• Develop an in-depth understanding of Google Cloud's product technology and architectures by troubleshooting and determining the root cause of customer-reported issues.
• Act as a consultant and subject matter expert for internal stakeholders to resolve technical deployment obstacles.
• Advocate for customer needs with internal teams to improve the product and drive production.
• Ensure 24-hour customer support, including working non-standard hours and weekends when necessary.
• Work with customers on their Google Kubernetes Engine/Anthos deployments to resolve issues and achieve product readiness.

• Employees at Google are often offered benefits like comprehensive health insurance, 401(k) matching, and flexible work arrangements, among other benefits.