The Solutions Support Engineer at Netflix will be part of the Engineering Support Organization, focusing on enhancing the developer support experience. This role involves monitoring customer requests, troubleshooting issues, and automating support processes. The ideal candidate will have a strong background in JavaScript technologies and a passion for customer service. The team aims to empower Productivity Engineering by advocating for customers and improving support tools.

• A minimum of 5 years of professional support or engineering experience, particularly with JavaScript technologies and platforms.
• Strong proficiency in JavaScript and Node.js.
• Experience with modern web technologies including HTML5, CSS3, and Web APIs.
• Familiarity with frontend build tools and package managers such as Webpack, Babel, npm, and Yarn.
• Proficiency in front-end frameworks such as React, Angular, or Vue.js.
• Understanding of authentication and authorization mechanisms like OAuth and JWT.
• Experience in developing tools and scripts to automate processes.
• Strong understanding and practical knowledge of version control tools, particularly GitHub.
• Demonstrated ability to provide superior customer support.
• Excellent written and verbal communication skills.

• Monitor and handle customer requests and troubleshoot issues.
• Automate support needs and develop runbooks.
• Improve and maintain support tools.
• Understand product offerings and continuously seek to enhance the engineering support experience.
• Collaborate with PM and Engineering to track ongoing issues and communicate customer needs.
• Create technical documentation and tutorials to enhance the knowledge base.
• Drive collaboration efforts to reduce product friction and increase usability.

• Employees at Netflix are often offered flexible, people-first benefits—unlimited time away, generous parental leave, global family-forming support, mental-health programs (mindfulness, free counseling/coaching), and health coverage tailored by country. Financially, Netflix pays at personal top-of-market and lets employees choose their mix of cash vs. fully-vested 10-year stock options, alongside donation and volunteer matching. Convenience perks can include trust-based travel/expense policies, relocation support, and “Work, Not Drive” rideshare flexibility.