The ITS Support Engineer role at Amazon involves providing high-quality technical support to corporate employees, ensuring their IT systems operate seamlessly. This position is part of a dynamic IT Services team that values innovation and collaboration. Engineers will diagnose and resolve hardware and software issues while mentoring peers and participating in continuous improvement projects. The role requires a customer-focused approach to enhance the overall IT experience for Amazon's workforce.

• 1+ years of experience with Windows Server technologies such as AD, DFS, Print Services, and SCCM.
• 2+ years of troubleshooting experience in a multi-user high availability environment.
• 2+ years of experience in PC repair, troubleshooting, deployment, and liquidation.
• 1+ years of experience in IT client, server, and network service delivery.
• 2+ years of networking experience including DNS, DHCP, SSL, OSI Model, and TCP/IP.
• 2+ years of experience supporting Windows, Mac, or Linux operating systems in a corporate setting.
• 2+ years of experience supporting and maintaining a corporate network environment.
• High school diploma or equivalent.
• 2+ years of computer networking experience.
• Experience supporting video conference and teleconference equipment.

• Deliver on-site, high-quality, hands-on support by diagnosing, troubleshooting, and resolving issues.
• Assist with triaging and escalating system or network outages to minimize downtime.
• Understand and execute change management activities in a high availability environment.
• Participate with partner teams and vendors on continuous improvement projects.
• Effectively manage and oversee IT asset inventories.
• Participate in hiring efforts and mentor new team members.
• Continuously expand skills and maintain knowledge of IT policies.
• Occasionally travel based on business needs.
• Participate in 24/7 on-call duty for high-severity incidents.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.