The NVIDIA Enterprise Experience (NVEX) Solutions Engineering team is seeking a senior Computer or Software Engineer to establish expertise in advanced network technology for AI clusters. This role involves connecting customer support teams with R&D to tackle complex issues related to high-speed interconnect technologies. Candidates will work in a collaborative environment, focusing on root-causing customer issues and developing solutions. The position requires strong technical skills and excellent communication abilities to interact with both internal and external stakeholders.

• Minimum of a BS in Computer, Electrical, or Software Engineering or equivalent experience
• 8+ years of experience in C programming in Linux and embedded systems
• Proficiency in Python
• 8+ years of experience developing software for Linux NIC drivers, switch ASICs, embedded network device firmware, and network operating systems
• At least 3 years of experience directly supporting end-customers for network equipment and infrastructures
• Strong system software expertise including firmware, BIOS, kernel, driver, and operating system knowledge
• Professional-level communication skills and the ability to adjust communication to the audience

• Assist various network and AI cluster support teams in reproducing and resolving customer issues
• Work with R&D teams to develop bug fixes and solutions for critical customers using NVIDIA’s network technologies
• Become an authority in NVIDIA network technologies used in AI clusters such as Infiniband, NVLink, and Spectrum-X
• Analyze network performance metrics and provide tuning recommendations for high-performance networks
• Develop support and analysis tools to help analyze and root cause field issues
• Utilize AI tools for software development, log analysis, and source code debugging
• Occasionally work on weekends or holidays to support customers

• Employees at NVIDIA are often offered comprehensive, day-one benefits—including medical, dental, and vision coverage with HSA support, life and disability insurance, an Employee Assistance Program, and a 401(k) with auto-enrollment. Many roles also have generous time off and holidays, donation matching (up to $10,000), and a wide menu of extras like FSAs, commuter benefits, legal and identity-theft protection, pet insurance, and wellness discounts. Optional programs can include student-loan and home-purchase support, plus family care resources and expert medical services.