The Software Engineer role within the Support Experience Group (SxG) at Microsoft focuses on transforming the support ecosystem through AI-first innovation. The team aims to build intelligent, scalable platforms that enhance partner and customer success. Candidates should possess strong technical skills and a proactive approach to problem-solving. The position emphasizes rapid execution, experimentation, and delivering impactful solutions.

• Bachelor's Degree in Computer Science or related technical discipline.
• Proven experience coding in languages including C, C++, C#, Java, JavaScript, or Python.
• Experience working with Azure or other cloud platforms.
• Experience building AI-powered applications or intelligent automation solutions.
• Ability to meet Microsoft, customer, and/or government security screening requirements.

• Design, develop, test, deploy, and operate cloud-native services and applications at scale.
• Implement features and platform capabilities that leverage AI and automation.
• Drive end-to-end delivery of projects spanning multiple services and components.
• Build high-quality, maintainable, and observable software with a focus on reliability and security.
• Analyze production telemetry and customer feedback for continuous improvement.
• Participate in live-site support and incident response.
• Contribute to AI-native engineering practices and workflows.

• Employees at Microsoft are often offered comprehensive, “world-class” benefits—including health and mental-wellness programs, competitive pay with bonuses and stock awards, and retirement/savings options. Time-off and flexibility are common, with generous vacation and holidays, parental and caregiver leave, and flexible work schedules, alongside learning support, employee resource groups, product discounts, and matching-gifts/volunteering programs. Specific benefits can vary by region.