The role involves evaluating, analyzing, and troubleshooting technical equipment problems to ensure customer production is optimized. The position is part of the KLA Services team, which focuses on maintaining high performance and productivity of products through various services. The team works closely with customers and field teams to provide technical support and resolve complex issues. This position requires a strong commitment to customer satisfaction and operational quality.

• Master's Level Degree or 2 years of work experience, or Bachelor's Level Degree or 3 years of work experience.

• Evaluate, analyze, diagnose, and troubleshoot technical equipment problems via telephone or at customer sites.
• Repair system level problems at customer sites where no standard procedures exist.
• Represent the company to the customer and ensure customer satisfaction with service.
• Assure operational quality of system equipment and coordinate actions with customers to minimize downtime.
• Provide assistance to Installation Engineers in resolving problems.
• Prepare field service reports on customer support activity and document recurring problems.
• Build positive relationships with customers and resolve sophisticated requests and issues.
• Contribute to the capturing, re-use, collaboration, and improvement of knowledge using available systems.
• Develop and handle return materials authorization processes for customer returns, exchanges, service, and repairs.
• Execute technical critical issues with detailed problem statements and collaborate with the system engineering technical team.

• Employees at KLA are often offered competitive pay with bonuses, a 401(k) match, an employee stock purchase program, and financial perks like student-debt assistance, planning support, and group insurance discounts. Health and lifestyle benefits typically include medical/dental/vision, life and other voluntary coverages, paid time off and holidays, family leave, backup care, wellness rewards, gym discounts, and community-volunteering opportunities. Employees also get strong growth support through tuition reimbursement, KLA’s corporate learning center, education awards, and engineering certification programs.