The Product Support Organization (PSO) Field Service Engineer at Amazon Prime Air will focus on troubleshooting and diagnosing issues within ultra-fast drone delivery operations. This role is essential for ensuring technical reliability and improving system performance by collaborating with design engineering staff. The engineer will work closely with drone maintainers and operators, leveraging data-driven insights to enhance the user experience. As Prime Air scales, the engineer will also support the launch of new operational sites.

• Bachelor's degree in Mechanical Engineering, Aerospace Engineering, Manufacturing Engineering, or an equivalent field
• 3+ years of technical troubleshooting or similar experience
• Experience in project management
• Use of engineering project management software such as JIRA, Confluence, or other Agile tools
• 2+ years experience in technical troubleshooting of electromechanical, aerospace, robotics, or automotive systems
• Experience working in or supporting an operational environment

• Troubleshoot daily system performance anomalies and deliver solutions to operations and maintenance teams
• Assist with launches of new operational sites
• Lead cross-functional system investigations with engineering, maintenance, and operations teams to optimize drone system performance metrics
• Drive continuous improvement initiatives using data-driven insights to establish benchmark standards and reduce operational burdens
• Develop and maintain documentation for technical procedures
• Deliver measurable system behavior improvements based on data analysis that impacts customer experience

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.