The role involves repairing highly complex Electro Mechanical capital equipment as part of the KLA Services team. This team focuses on maintaining high performance and productivity of products through a flexible portfolio of services. The position requires hands-on skills to troubleshoot and resolve technical equipment problems, ensuring customer satisfaction. The job includes both office and customer site work, with an emphasis on collaboration and problem-solving.

• Master's Level Degree and 0 years related work experience or Bachelor's Level Degree and 2 years related work experience.

• Evaluate, analyze, diagnose, and troubleshoot technical equipment problems via telephone or at customer sites.
• Repair system level problems at customer sites that have multiple causes and for which no standard procedures exist.
• Represent the company to the customer and ensure customer satisfaction with service.
• Assure operational quality of system equipment and coordinate actions with customers to minimize downtime.
• Provide assistance to Installation Engineer in resolving problems.
• Prepare field service reports on customer support activity and document recurring problems.
• Build positive relationships with customers and increase satisfaction by resolving complex requests and issues.
• Contribute to capturing, re-use, collaboration, and improvement of knowledge using available systems.
• Develop and handle return materials authorization processes for customer returns, exchanges, service, and repairs.
• Execute technical critical issues with detailed problem statements and collaborate with the system engineering technical team.

• Employees at KLA are often offered competitive pay with bonuses, a 401(k) match, an employee stock purchase program, and financial perks like student-debt assistance, planning support, and group insurance discounts. Health and lifestyle benefits typically include medical/dental/vision, life and other voluntary coverages, paid time off and holidays, family leave, backup care, wellness rewards, gym discounts, and community-volunteering opportunities. Employees also get strong growth support through tuition reimbursement, KLA’s corporate learning center, education awards, and engineering certification programs.