The Technical Program Manager will be part of the Process and Tooling team within Cloud Interconnection & Acquisition Network Fiber, focusing on optimizing processes and implementing tooling solutions to enhance operational excellence. This role involves collaborating with various teams to drive AI adoption, process improvements, and automation initiatives across global cloud and network infrastructure. The aim is to streamline workflows, improve data quality, and support better business decisions. The position emphasizes a growth mindset and a culture of inclusion aligned with Microsoft's mission.

• Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 1+ year(s) of experience managing cross-functional and/or cross-team projects.
• Ability to meet Microsoft, customer and/or government security screening requirements.

• Analyze, map, and optimize end-to-end operational processes across network sourcing, inventory management, planning, fiber lifecycle management, and engineering workflows.
• Identify opportunities to simplify operations, eliminate inefficiencies, standardize practices, and reduce cycle times at scale.
• Partner with CIA and our partner teams to ensure integrated, scalable tooling solutions aligned to business priorities.
• Support system modernization initiatives to ensure platforms and tools effectively meet evolving business and operational requirements.
• Act as a connector between business owners and engineering teams, and AI/data science resources.
• Support the design, development, and deployment of agents and tooling changes that support operational workflows.
• Support deployment, monitoring, and continuous improvement of AI and automation solutions in production environments.
• Develop and maintain technical documentation, process guidance, operational readiness materials, and knowledge-sharing resources.
• Drive AI change management initiatives that increase AI literacy, adoption, and responsible use across teams.

• Employees at Microsoft are often offered comprehensive, “world-class” benefits—including health and mental-wellness programs, competitive pay with bonuses and stock awards, and retirement/savings options. Time-off and flexibility are common, with generous vacation and holidays, parental and caregiver leave, and flexible work schedules, alongside learning support, employee resource groups, product discounts, and matching-gifts/volunteering programs. Specific benefits can vary by region.