The Apple Service Engineering (ASE) team is looking for an experienced Software Engineering Manager to lead a team of Infrastructure and Site Reliability Engineers. This role focuses on operating and scaling large-scale batch compute infrastructure across Apple's data centers. The manager will ensure platform availability, reliability, and performance while driving strategic initiatives in multi-datacenter capacity planning and incident management. The position requires a balance of operational excellence and engineering innovation, with an emphasis on automation and tooling.

• 5+ years of experience managing infrastructure, SRE, or platform engineering teams operating large-scale distributed systems.
• Proven track record of building and leading on-call organizations with structured incident management and post-incident review processes.
• Strong technical background in cloud infrastructure, compute orchestration, and bare metal provisioning at scale.
• Experience with Kubernetes, OpenStack, KVM/hypervisor technologies, and Infrastructure as Code tools.
• Deep understanding of SRE principles including SLOs, error budgets, capacity planning, and release engineering.
• Excellent verbal and written communication skills with the ability to influence across teams and levels.
• Demonstrated ability to recruit, develop, and retain high-performing engineering talent.
• Hands-on experience leveraging AI and machine learning to improve operational efficiency.
• Experience managing or scaling batch compute, job scheduling, or HPC platforms.
• Proficiency in Go or Python with a strong automation-first mindset.
• Familiarity with observability stacks and centralized logging at scale.
• Experience operating large-scale multi-tenant Infrastructure as a Managed Service.
• Experience managing geographically distributed teams and follow-the-sun on-call models.
• Track record of driving capacity efficiency initiatives resulting in measurable cost optimization.

• Lead a team of Infrastructure and Site Reliability Engineers responsible for operating and scaling batch compute infrastructure.
• Manage core compute controllers, proxy services, job execution agents, and supporting infrastructure across multiple geographies.
• Drive strategic initiatives spanning multi-datacenter capacity planning, incident management, and release engineering.
• Establish SLOs and drive production readiness for the compute platform.
• Build automation and tooling to enable efficient scaling of the platform.
• Champion the use of AI to enhance operational workflows and team productivity.

• Employees at Apple are often offered comprehensive benefits that support physical and mental well-being—flexible medical plans, confidential counseling, onsite wellness centers at major campuses, and resources for fitness and daily life. Families typically receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance, while financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage. Employees also see robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.