The Customer Support Engineer (CSE) is responsible for customer service activities related to Surfscan tools, focusing on troubleshooting, diagnosing, and repairing complex capital equipment at customer sites. This role is part of the KLA Services team, which aims to maintain high performance and productivity of products through a flexible portfolio of services. The CSE ensures operational quality and customer satisfaction while working independently and coordinating with management. The position requires a balance of office work and on-site customer interactions.

• Bachelor's Level Degree or 3 years of relevant work experience.
• Strong technical knowledge and troubleshooting skills.
• Ability to work independently and manage time effectively.
• Excellent communication skills for customer interaction.

• Evaluate, analyze, diagnose, and troubleshoot technical equipment problems via telephone or at customer sites.
• Ensure equipment enhances customer production and minimize downtime.
• Repair and modify equipment at customer facilities, including board-level and system-level troubleshooting.
• Prepare field service reports and documentation on customer support activities.
• Prepare quotes for customers based on labor, travel expenses, and parts needed.
• Cross train and assist other field service engineers as appropriate.

• Employees at KLA are often offered competitive pay with bonuses, a 401(k) match, an employee stock purchase program, and financial perks like student-debt assistance, planning support, and group insurance discounts. Health and lifestyle benefits typically include medical/dental/vision, life and other voluntary coverages, paid time off and holidays, family leave, backup care, wellness rewards, gym discounts, and community-volunteering opportunities. Employees also get strong growth support through tuition reimbursement, KLA’s corporate learning center, education awards, and engineering certification programs.