The Robotics Technical Services (RTS) Field Support team is focused on providing critical support for advanced robotics systems within Amazon's fulfillment network. This role acts as a vital link between on-site technicians and engineering teams, ensuring optimal performance and reliability of robotics technology. The team is dedicated to solving real-world challenges through innovation and teamwork. Candidates will engage in system launches, preventative maintenance, and continuous improvement initiatives.

• 4+ years of systems engineering experience
• Experience maintaining the resilience and reliability of services by troubleshooting deployment failures
• Experience in automation or monitoring frameworks
• Experience working in a 24/7 production environment
• Experience designing and implementing systems and processes for reliability and performance

• Provide on-site support for new product implementations and troubleshooting for advanced robotics systems
• Partner with site-level RME teams to maximize advanced robotics system performance
• Identify, analyze, and resolve mechanical and system issues across the RTS product suite
• Design and implement electro-mechanical tools and diagnostic solutions
• Develop and implement proactive monitoring tools for safety and performance
• Create escalation processes and preventative maintenance protocols
• Design and lead training sessions for on-site RME teams
• Develop and implement spare parts management systems
• Produce performance reports and provide customer feedback to development teams
• Travel up to 50% as required

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.