The Customer Systems Team at Apple is seeking an experienced Site Reliability Engineer to design, build, and deliver highly scalable and reliable cloud infrastructure. This role involves working closely with cross-functional teams and business leaders to implement innovative solutions that enhance customer experiences. The ideal candidate will have a strong background in infrastructure as code, automation, and intelligent monitoring. If you are passionate about making a significant impact in a diverse and inclusive environment, this position is for you.

• 5+ years of experience in designing and building resilient, large-scale, low latency, cloud and on-prem Infrastructure including Compute, Storage, and Network
• 3+ years of experience with deploying/managing Kubernetes using Helm
• Experience with Shell Scripting, Python, or Ansible
• Experience in monitoring using Splunk, Grafana, Prometheus, Alertmanager
• Deep understanding of networking protocols: DNS, TCP, HTTP/HTTPS
• Experience in setting up and managing CI/CD pipelines
• Bachelor's or Master's in Computer Science or equivalent experience
• Excellent problem solving, critical thinking, and interpersonal skills
• Good communication skills to collaborate with distributed teams
• Experience with Cassandra, MongoDB, Couchbase databases, AWS S3 or similar storage technologies
• Experience in deploying, monitoring and supporting java applications
• Experience with ArgoCD and GitOps model
• Experience in defining, monitoring and achieving key operational metrics like MTTR and SLO
• Experience with GenAI tools in workflow automation for infrastructure management
• Ability to learn new technologies in a short time

• Design, build, and deliver highly scalable and reliable cloud infrastructure.
• Collaborate with cross-functional teams and business leaders to implement new solutions.
• Utilize infrastructure as code and automation to enhance system reliability.
• Monitor and support applications to ensure optimal performance.
• Define and achieve key operational metrics such as MTTR and SLO.

• Employees at Apple are often offered comprehensive benefits that support physical and mental well-being—flexible medical plans, confidential counseling, onsite wellness centers at major campuses, and resources for fitness and daily life. Families typically receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance, while financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage. Employees also see robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.