The Senior Security Customer Experience Engineer role at Microsoft focuses on providing technical advocacy and crisis leadership for major enterprise customers in the security domain. This position requires a deep understanding of customer security architectures and operational environments, acting as a trusted advisor to enhance customer outcomes. The role emphasizes collaboration across teams to drive improvements in service delivery and customer health. Candidates should have a strong technical background and experience in managing complex security situations.

• Bachelor's Degree in Engineering, Computer Science, Information Technology, Data Analytics/Science, Artificial Intelligence, or related field AND 4+ years experience in technology industry, cloud, technical support, and/or customer experience engineering.
• 7+ years of experience in a customer-facing technical security role, including leadership of high-severity product or service incidents.
• Ability to diagnose and scope complex technical issues across enterprise security environments.
• Deep working knowledge of at least two Microsoft Security solutions.
• Professional proficiency in written and spoken English.

• Serve as the Customer Lead Engineer for assigned strategic customers, acting as the primary engineering advocate.
• Directly engage and swiftly respond to technical escalations from mission-critical security customers.
• Lead the coordinated response to high-severity product and service incidents as Incident Manager.
• Represent the voice of the customer within Microsoft Security Engineering to influence product roadmaps.
• Own and drive customer Service Improvement Plans and health reviews.

• Employees at Microsoft are often offered comprehensive, “world-class” benefits—including health and mental-wellness programs, competitive pay with bonuses and stock awards, and retirement/savings options. Time-off and flexibility are common, with generous vacation and holidays, parental and caregiver leave, and flexible work schedules, alongside learning support, employee resource groups, product discounts, and matching-gifts/volunteering programs. Specific benefits can vary by region.