As an IT Support Engineer II at Amazon, you will leverage your technical expertise to support and enhance technology solutions across various sites. This role involves managing large projects with minimal guidance while resolving customer issues during critical situations. You will be part of a team that values ownership and continuous improvement, contributing to the overall efficiency of operations technology. Your work will directly impact the speed and accuracy of Amazon's service delivery.

• High school or equivalent diploma.
• 4+ years of IT systems or relevant commercial production environment experience.
• 4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience.
• 4+ years of troubleshooting in a multi-user high availability environment experience.
• 4+ years of networking experience including DNS, DHCP, SSL, OSI Model, and TCP/IP.
• 4+ years of PC repair, troubleshooting, deployment and liquidation experience.
• 3+ years of IT client, server, and network service delivery experience.
• Possess and maintain a current, valid Driver License.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.
• Experience communicating complex ideas to technical and non-technical audiences.
• Strong verbal and written communication skills.
• Experience managing multiple projects, prioritizing, planning, and managing time.
• Strong troubleshooting skills of very complex systems.

• Troubleshoot difficult IT problems without standard operating procedures.
• Plan and coordinate change management and templates.
• Collaborate with internal teams or vendors to execute projects.
• Lead continuous improvement efforts.
• Audit the quality of work performed and provide constructive feedback when necessary.
• Automate manual tasks and create or improve small tools to enhance team operations.
• Serve as the first point of escalation for technical issues.
• Participate in the hiring, training, and development of team members.
• Support customers from multiple buildings in the area, as well as remote customers.
• Travel within your local or regional area to support customers.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.