The role at Esri focuses on enhancing ArcGIS Hub's web services to facilitate customer workflows. The position involves collaborating with customers and development teams to translate requirements into functional user stories. The candidate will work closely with engineers while prioritizing and executing tasks independently. This role emphasizes communication and project management skills to support product development and stakeholder engagement.

• 2+ years of experience working in an Agile software development environment
• Experience working with ArcGIS applications or other GIS technology
• Experience working with ArcGIS technologies or REST APIs
• Experience working with web services and APIs, including RESTful services
• Advanced communication and storytelling skillsets
• Intermediate project management skillsets
• Beginner to intermediate knowledge of cloud-native web service architecture
• Bachelor’s degree in Computer Science, GIS, Information Science, or another related field

• Work with customers, leadership, and the development team to identify requirements and translate them into functional user stories.
• Create and maintain performance dashboards to evaluate service usage.
• Maintain a Product Backlog of user stories and defects.
• Organize and communicate development and release plans to stakeholders.
• Collaborate with product engineering writers and product management to publish best practices.
• Validate and triage enhancement and defect requests in collaboration with Esri Support Services.