As a Senior Product Engineer – Web Services at Esri, you will guide the evolution of backend services that enhance customer workflows across the ArcGIS platform. This role combines technical expertise with product judgment, allowing you to influence product direction and ensure service reliability and scalability. You will work closely with cross-functional teams to prioritize customer needs and maintain high-quality standards. Your contributions will directly impact the effectiveness of geospatial data sharing and collaboration.

• 5+ years of experience in a product-focused role such as Product Engineer, Technical Product Owner, Product Manager, or similar
• Strong experience working in Agile software development environments
• Deep familiarity with web services and APIs, including RESTful services, service contracts, versioning, and backward compatibility
• Experience working with ArcGIS applications and technologies such as ArcGIS Hub, ArcGIS Map Viewer, and ArcGIS REST APIs
• Working knowledge of cloud-native service fundamentals, including availability, performance, monitoring, and operational concerns
• Excellent written and verbal communication skills, with the ability to convey complex concepts to both technical and non-technical audiences
• Proven ability to operate with high autonomy while collaborating effectively across teams
• Bachelor’s degree in Computer Science, GIS, Information Science, or another related field

• Own the end-to-end evolution, quality, and customer impact of one or more ArcGIS web services, including enhancements, defects, reliability improvements, and technical investments
• Serve as the primary product decision-maker for assigned services, balancing customer needs, platform health, and long-term sustainability
• Define and act on service goals, success metrics, and quality standards, using telemetry and customer feedback to guide prioritization and investment
• Maintain and prioritize a comprehensive product backlog, making informed tradeoffs across features, defects, technical debt, and operational work
• Own service contracts, API behavior, versioning, and backward compatibility, evaluating downstream impact across the ArcGIS ecosystem
• Champion operational excellence, advocating for reliability, performance, scalability, and observability best practices
• Influence product direction and multiply impact through cross-team collaboration, mentorship, and shared standards
• Validate and triage enhancement and defect requests in collaboration with Esri Support Services