As a Senior Product Engineer – Web Services at Esri, you will guide the evolution of backend services that support customer workflows across the ArcGIS platform. This senior, product-focused role requires a combination of technical expertise and product judgment. You will be responsible for ensuring the reliability and scalability of web services while balancing customer needs and platform health. Your work will directly impact how users discover, share, and collaborate around geospatial data.

• 5+ years of experience in a product-focused role such as Product Engineer, Technical Product Owner, Product Manager, or similar.
• Strong experience working in Agile software development environments.
• Deep familiarity with web services and APIs, including RESTful services, service contracts, versioning, and backward compatibility.
• Experience working with ArcGIS applications and technologies.
• Working knowledge of cloud-native service fundamentals, including availability, performance, monitoring, and operational concerns.
• Excellent written and verbal communication skills.
• Proven ability to operate with high autonomy while collaborating effectively across teams.
• Bachelor’s degree in Computer Science, GIS, Information Science, or another related field.

• Own the end-to-end evolution, quality, and customer impact of one or more ArcGIS web services.
• Serve as the primary product decision-maker for assigned services.
• Define and act on service goals, success metrics, and quality standards.
• Maintain and prioritize a comprehensive product backlog.
• Own service contracts, API behavior, versioning, and backward compatibility.
• Champion operational excellence, advocating for reliability, performance, scalability, and observability best practices.
• Influence product direction and multiply impact through cross-team collaboration.
• Validate and triage enhancement and defect requests in collaboration with Esri Support Services.