The Technical Consultant will work directly with customers to implement and support ArcGIS enterprise systems, focusing on technical troubleshooting and system administration. This role is part of the Professional Services division at Esri, which aims to deliver tailored solutions to enhance customer experience across various industries. The position requires strong customer-facing skills and the ability to quickly learn and adapt to complex enterprise implementations. The consultant will collaborate with internal teams to resolve issues and ensure customer success.

• 5+ years of professional experience in GIS technical support, system administration, or technical consulting
• 3+ years of professional experience with ArcGIS Enterprise architecture, configuration, and administration
• Proven experience working with enterprise geodatabases and database administration concepts
• Demonstrated ability to troubleshoot complex technical issues and provide customer-facing technical support
• Strong customer service and communication skills with the ability to de-escalate challenging technical situations
• Proven ability to learn new technologies quickly and adapt to evolving customer requirements
• Experience supporting enterprise-level customers and understanding of enterprise IT environments
• US citizenship
• Bachelor's degree in Computer Science, Mathematics, Geographic Information Systems (GIS) or related STEM field

• Provide technical support and guidance for ArcGIS Enterprise implementations and ongoing system administration for strategic customers.
• Support integrated support and premium support programs by troubleshooting complex technical issues and providing customer-facing technical consultation.
• Work directly with enterprise geodatabases, including configuration, optimization, and troubleshooting across various database platforms.
• Assist customers with ArcGIS Enterprise system requirements, design recommendations, and implementation best practices.
• De-escalate technical support situations and translate complex technical concepts into clear, understandable solutions for customers.
• Collaborate with internal technical teams and support organizations to resolve customer issues and improve service delivery.
• Participate in customer onboarding activities and provide technical guidance during system setup and configuration.
• Support Linux-based system administration tasks and provide foundational system-level support.
• Learn and adapt quickly to new technologies and support methodologies as customer needs evolve.
• Document technical solutions and contribute to knowledge base for team and customer benefit.
• Act as a resource for colleagues and provide technical mentorship on enterprise system implementations.