As a Sr. Backend Software Engineer for Customer Experience Intelligence at Databricks, you will play a crucial role in architecting and delivering an AI-native vertical workflow platform. This team focuses on building intelligent systems that integrate AI agents, humans, and enterprise tools into operational workflows. Your work will initially target Customer Support but is designed to expand into various domains such as IT, Security, and Marketing. You will also mentor engineers and ensure high standards of backend code quality and system performance.

• BS or higher degree in Computer Science or a related engineering field.
• Extensive backend development experience designing, building, and maintaining high-throughput production systems.
• Proven success deploying enterprise-grade backend infrastructure, microservices, and robust APIs in highly complex environments.
• Deep familiarity with distributed systems, data platforms, and handling large-scale internal or external traffic.
• Hands-on experience with ML-assisted backend systems, LLM orchestration frameworks, state machines, or agentic automation.
• Strong understanding of multi-cloud environments (AWS, Azure, GCP) alongside enterprise compliance, data privacy, and security constraints.

• Contribute to the technical vision, core infrastructure, and backend architecture for Databricks’ next-generation Enterprise Agentic Framework.
• Build a vertical modular, multi-tenant agent platform optimized for Customer Support and designed to expand into other domains.
• Drive rapid, iterative backend development while upholding strict quality, safety, throughput, and reliability standards.
• Design state-machine and agentic workflows that evolve from human-in-the-loop validation to fully automated execution.
• Implement robust backend tracing, logging, transparency, and safe execution including instant rollback mechanisms.
• Act as a technical liaison between CXI, Product, Platform Engineering, and business stakeholders to unblock dependencies and align roadmaps.
• Set a high engineering bar for backend code quality, system performance, and architectural maintainability.
• Mentor engineers and subject matter experts across Software, Support, and internal operations teams.