As the Staff Software Engineer for Customer Experience Intelligence at Databricks, you will be responsible for architecting and delivering an AI-native vertical workflow platform. This role focuses on building intelligent systems that integrate AI agents, humans, and enterprise tools into operational workflows. You will contribute to the technical vision and backend architecture while ensuring the platform's scalability across various domains. The position also involves mentoring engineers and collaborating with cross-functional teams to align roadmaps and unblock dependencies.

• BS or higher degree in Computer Science or a related field.
• Extensive backend development experience designing, building, and maintaining high-throughput production systems.
• Proven success deploying enterprise-grade backend infrastructure, microservices, and robust APIs in highly complex environments.
• Deep familiarity with distributed systems, data platforms, and handling large-scale internal or external traffic.
• Hands-on experience with ML-assisted backend systems, LLM orchestration frameworks, state machines, or agentic automation.
• Strong understanding of multi-cloud environments (AWS, Azure, GCP) alongside enterprise compliance, data privacy, and security constraints.

• Contribute to the technical vision, core infrastructure, and backend architecture for Databricks’ next-generation Enterprise Agentic Framework.
• Build a vertical modular, multi-tenant agent platform optimized for Customer Support and designed to expand into other domains.
• Drive rapid, iterative backend development while upholding strict quality, safety, throughput, and reliability standards.
• Design state-machine and agentic workflows that evolve from human-in-the-loop validation to fully automated execution.
• Implement robust backend tracing, logging, transparency, and safe execution for critical AI-driven business decisions.
• Act as a technical liaison between CXI, Product, Platform Engineering, and business stakeholders to unblock dependencies.
• Set a high engineering bar for backend code quality, system performance, and architectural maintainability.
• Mentor engineers and subject matter experts across Software, Support, and internal operations teams.