The Technical Support role at IBM focuses on investigating client-reported issues related to hardware and software products. The team collaborates globally to resolve technical questions and improve product reliability. This entry-level position requires strong analytical skills and a passion for technology. The role also involves continuous learning and development in hardware support and related technologies.

• Bachelor’s degree in Computer Science, Computer Engineering, Engineering, Physics, Mathematics, or a related field.
• Strong analytical and problem-solving skills with a passion for debugging.
• Experience with at least one programming language such as C, C++, Python, or Java.
• Excellent English communication skills, both written and verbal.
• Ability to work independently and collaboratively in high-pressure situations.

• Investigate client-reported issues and technical questions using system logs and diagnostics.
• Collaborate with global teams and interface directly with clients to resolve issues.
• Participate in off-shift and weekend duty rotations to support clients in different time zones.
• Contribute to product improvement by identifying design deficiencies and recommending enhancements.
• Continuously develop technical expertise in assigned hardware support product offerings.

• IBM offers competitive compensation, healthcare coverage, retirement programs, paid parental leave, tuition assistance, wellness programs, flexible work options, and extensive learning and certification resources.