This role is focused on analyzing business processes and delivering digital solutions across various platforms at Esri. The team aims to enhance customer experiences through scalable, data-driven technologies. The position requires collaboration with stakeholders to define requirements and optimize processes. The ideal candidate will have a strong background in business systems analysis, particularly in content management and digital platforms.

• 5+ years of experience as a Business Systems Analyst supporting CMS, digital platforms, or enterprise web applications.
• Experience supporting enterprise content management systems (CMS), digital platforms, web applications, and system integrations.
• Strong process analysis and requirements elicitation skills.
• Working knowledge of web technologies and architectures, including JavaScript, HTML, CSS, APIs, and cloud environments.
• Experience supporting AI-powered chatbots, virtual assistants, conversational interfaces, or AI-enabled digital experiences.
• Strong communication, organizational, and prioritization skills.
• Incorporate appropriate security and data privacy safeguards into work activities.
• Bachelor’s degree in Information Systems, Computer Science, Software Engineering, Computer Engineering, Data Analytics, or a related STEM discipline.

• Lead requirements discovery and analysis efforts through stakeholder interviews and workshops.
• Analyze complex business processes and digital platforms to identify opportunities for optimization.
• Translate business objectives into detailed functional and technical requirements.
• Partner with stakeholders to design and deliver digital solutions across various platforms.
• Develop and maintain business and technical documentation.
• Support the enhancement of enterprise content management systems and customer-facing web applications.
• Collaborate with engineering teams to support system integrations and testing activities.
• Facilitate backlog refinement, prioritization, and Agile delivery activities.
• Support privacy, compliance, data governance, and consent management initiatives.
• Evaluate emerging technologies and digital platform capabilities.