The AppleCare Field Service Diagnostics Engineering team is looking for a candidate with strong automation framework and tool development experience. This role focuses on validating diagnostic and repair tools for various Apple products. The ideal candidate should be passionate, self-motivated, and possess excellent communication skills. The position involves collaborating with multiple teams across Apple to enhance automation strategies and maintain high-quality diagnostic systems.

• BA/BS degree in a related field or equivalent work experience
• 5+ years of Swift and Python programming experience
• Experience building and growing XCUITests and supporting frameworks
• Proven understanding of software testing and QA methodologies
• Strong knowledge of Unix-based systems
• Understanding of CI/CD systems, like Jenkins
• Understanding of Apple Service Toolkit 2 and Field Diagnostics ecosystems
• Exposure to MDM solutions like Puppet or Ansible
• Previous professional experience with robotics

• Develop and implement the team's overall automation strategy from concept to solution
• Expand the team's automation frameworks and build new tools
• Set up monitoring systems for diagnostic and repair tools
• Ensure readiness to test the latest generation of Apple products
• Maintain the quality of existing diagnostic and repair systems

• Employees at Apple are often offered comprehensive benefits that support physical and mental well-being—flexible medical plans, confidential counseling, onsite wellness centers at major campuses, and resources for fitness and daily life. Families typically receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance, while financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage. Employees also see robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.