The Technical Support Spring Co-op 2027 position at IBM is designed for undergraduate students seeking hands-on experience in technical support. This role involves working with a team of Technical Support Engineers to resolve client product issues and enhance customer satisfaction. Interns will gain practical experience while contributing to real IBM projects and will have the opportunity to learn from industry experts. The position requires full-time availability during the Spring semester and offers a pathway to a full-time role upon graduation.

• Must be actively enrolled in a Bachelor's degree program at the time of application.
• Available to work full-time (40 hours/week) for 16 weeks between January 19 and May 7.
• Co-op requires a full-time commitment; students should not be enrolled in concurrent coursework during the co-op term.
• Currently pursuing a degree in Computer Science, Computer Engineering, Artificial Intelligence, or a related field.
• Strong communication skills and a passion for customer satisfaction.
• Familiarity with Windows/Linux operating systems.
• Basic understanding of troubleshooting and problem resolution.
• Fluent in English.

• Drive resolution of client product issues by collaborating with global support and engineering teams.
• Analyze diagnostics and help optimize product usage for customers.
• Create and update knowledge base articles to share insights.
• Educate clients on product usage and best practices.
• Work with Engineering and Product teams to improve IBM solutions.
• Participate in proactive support activities such as upgrade planning and product adoption.
• Learn how clients use IBM software products within larger real-world solutions.

• IBM offers competitive compensation, healthcare coverage, retirement programs, paid parental leave, tuition assistance, wellness programs, flexible work options, and extensive learning and certification resources.