The Technical Support Intern at IBM Software will work within a team focused on solving technical problems and enhancing customer satisfaction. This role involves gaining hands-on experience with a variety of IBM software solutions while collaborating with global support and engineering teams. Interns will have the opportunity to learn from industry experts and contribute to real-world client success. The position emphasizes a culture of learning, collaboration, and innovation.

• Currently pursuing a degree in Computer Science, Computer Engineering, Artificial Intelligence, or a related field.
• Strong communication skills and a passion for customer satisfaction.
• Familiarity with Windows/Linux operating systems.
• Basic understanding of troubleshooting and problem resolution.
• Fluent in English.

• Drive resolution of client product issues by collaborating with global support and engineering teams.
• Analyze diagnostics and help optimize product usage for customers.
• Create and update knowledge base articles to share insights.
• Educate clients on product usage and best practices.
• Work with Engineering and Product teams to improve IBM solutions.
• Participate in proactive support activities such as upgrade planning and product adoption.

• IBM offers competitive compensation, healthcare coverage, retirement programs, paid parental leave, tuition assistance, wellness programs, flexible work options, and extensive learning and certification resources.