The Senior Hardware Product Quality Manager at NVIDIA will play a crucial role in supporting the datacenter hardware quality initiatives. This individual contributor position is based in Santa Clara, California, and focuses on addressing customer complaints while collaborating with various teams. The role requires developing technical expertise in NVIDIA's products and driving effective issue resolution. The manager will also leverage AI to enhance quality management processes.

• BS or MS degree in electrical engineering, quality, or a related technical field.
• 8+ years of experience in an electronics customer quality role.
• Experience interfacing with customers is critical.
• Proficiency with 8D problem-solving tools and methods.
• Excellent written and oral communication skills.
• Strong organizational and program management skills.

• Participate in conference calls and face-to-face meetings related to quality on a weekly or monthly basis.
• Track key quality metrics and report regularly to the quality engineering team and internal management.
• Analyze quality and reliability data using statistical methods to identify trends and develop risk assessments.
• Quickly assimilate technical details in crisis situations to guide engineering teams and respond to customers.
• Craft customer presentations covering root cause statuses, risk assessments, and recovery plans.
• Write and review 8D reports for customer consumption.
• Serve as an issue manager for critical incidents, coordinating across engineering teams for timely resolution.
• Continuously drive internal problem resolution by providing leadership and direction.
• Identify opportunities to integrate AI-enabled tools into quality management processes.

• Employees at NVIDIA are often offered comprehensive, day-one benefits—including medical, dental, and vision coverage with HSA support, life and disability insurance, an Employee Assistance Program, and a 401(k) with auto-enrollment. Many roles also have generous time off and holidays, donation matching (up to $10,000), and a wide menu of extras like FSAs, commuter benefits, legal and identity-theft protection, pet insurance, and wellness discounts. Optional programs can include student-loan and home-purchase support, plus family care resources and expert medical services.