The role involves repairing system-level problems in a cleanroom environment, requiring technical knowledge and troubleshooting skills. The KLA Services team, based in Rio Rancho, NM, focuses on maintaining high performance and productivity of products through a flexible portfolio of services. The position includes customer support activities, documentation, and collaboration with field service engineers. Candidates will also conduct technical training and orientation for customers on equipment maintenance.

• Excellent oral and written communication skills are essential.
• Candidates must be motivated, dedicated, and dependable.
• Team players who are willing to travel are preferred.
• Good troubleshooting skills and proficiency in working on electromechanical equipment are required.
• Experience in the semiconductor industry is preferred.
• Hands-on experience with KLA Metrology equipment is highly preferred.
• A Bachelor's Level Degree or at least 3 years of relevant experience is required.

• Repair system-level problems based on technical knowledge and training.
• Prepare field service reports on customer support activities.
• Prepare quotes for customers based on labor and parts needed.
• Cross-train and assist other field service engineers as appropriate.
• Provide guidance and technical assistance to Installation Engineers.
• Conduct customer orientation and technical training on equipment maintenance.
• Travel to customer facilities throughout the western US and other regions as needed.
• Contribute to knowledge management systems for capturing and reusing information.

• Employees at KLA are often offered competitive pay with bonuses, a 401(k) match, an employee stock purchase program, and financial perks like student-debt assistance, planning support, and group insurance discounts. Health and lifestyle benefits typically include medical/dental/vision, life and other voluntary coverages, paid time off and holidays, family leave, backup care, wellness rewards, gym discounts, and community-volunteering opportunities. Employees also get strong growth support through tuition reimbursement, KLA’s corporate learning center, education awards, and engineering certification programs.