The Network Development Engineer role within AWS Infrastructure focuses on providing critical network operations support to Amazon.com customers, ensuring the reliability and quality of one of the world's largest networks. The team comprises diverse professionals including software, hardware, and network engineers, who work collaboratively to maintain and improve network operations. This position emphasizes the importance of delivering sustainable solutions and driving compliance with operational standards. Candidates will engage in troubleshooting, documentation, and mentoring, contributing to a culture of continuous improvement.

• 4+ years of major internet routing protocols experience
• 3+ years of work in large-scale networking environments experience
• Experience with TCP/ICP networking fundamentals and application of IP protocols such as DNS, DHCP, NTP, SMTP, and SNMP
• 4+ years of working in a Linux/Unix environment experience
• 3+ years of work in at least two programming languages: Python, Java, Perl, PHP, Ruby or Bash/Shell experience
• 4+ years of networking experience including DNS, DHCP, SSL, OSI Model, and TCP/IP
• Experience with network operating systems such as Cisco IOS and Junos
• Strong analytical skills, attention to detail, and effective communication abilities
• Experience in mentoring, leading, or managing more junior engineers
• Flexibility to support follow-the-sun shifts and on-calls including weekends and public holidays

• Provide critical on-shift network operations support to diagnose and respond to large-scale events.
• Support and maintain next generation networks.
• Deliver simple, sustainable, and repeatable solutions and processes.
• Partner with the broader Technical Operations organization to reduce operational burden.
• Work closely with Network Engineering & Deployment teams to ensure operational readiness for new deployments.
• Drive standards across the network and ensure compliance with those standards and policies.
• Participate and drive impact mitigation during large-scale events utilizing an established Event Management process.
• Drive event deep dives for large-scale events and deliver high-quality documentation for the events.
• Improve detection mechanisms by designing and implementing new alerts.
• Identify and troubleshoot recurring platform issues and engage with mid and senior-level engineering teams for resolution.
• Create and review documentation regarding recurring issues and new standard operating procedures.
• Troubleshoot interconnectivity issues, including network device configuration and low-level application interaction.
• Identify and drive opportunities to automate repeatable tasks through scripts and tools.
• Effectively contribute towards hiring and developing others in the team.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.