The Geoenabled Systems department is looking for a Product Engineer II to enhance a range of GIS software products focused on indoor mapping, transportation, utilities, and system observability. This role involves becoming a subject matter expert on the observability platform, which aids organizations in understanding system behavior and optimizing performance. The position requires collaboration with software engineers to create and maintain documentation, ensuring a consistent user experience across various platforms. The team is dedicated to developing user-friendly interfaces that make advanced technologies accessible.

• 2+ years of professional experience in a similar position supporting similar responsibilities
• Excellent written and verbal communication skills to convey complex topics concisely, clearly, and effectively
• An understanding of documentation workflows that use HTML, XML (DITA), or Markdown
• Experience in producing web-based documentation using a content management system (CMS) that involves versioning and reuse of content
• Ability to learn and use the software with a customer centric approach to produce high impact UA materials based on real product workflows
• Experience in deploying software features or workflows in test environments to validate user documentation and instructions
• Familiarity with basic software testing practices, including validating workflows and troubleshooting issues encountered during documentation development
• Effective time management and organizational skills to manage priorities and tasks in a fast-paced work environment
• Experience with IT observability, system monitoring software, or ArcGIS software
• Bachelor’s degree in Computer Science, GIS, English, technical writing, or a STEM related field

• Collaborate with software engineers to produce and maintain documentation of conceptual topics and step-by-step workflows
• Support a variety of user assistance materials, including installed and online help, tutorials, blog articles, videos, and other technical enablement content
• Manage documentation throughout the software development life cycle and ensure full compliance with release requirements
• Be part of a UA team to produce content that aligns with Esri’s documentation style and contributes to a consistent user experience
• Be part of a product development team to provide functionality feedback and usability testing
• Cultivate and leverage cross-functional partnerships with product management and marketing team members to ensure a consistent and intuitive experience across software and UA content
• Deploy and test software workflows to validate documentation accuracy and ensure the user documentation and workflows align with real system behavior
• Work with software engineers in the product team to envision, design, build, test, release, and support desktop and enterprise products
• Work with development teams to document new observability capabilities related to system monitoring, diagnostics, and operational workflows
• Evaluate and refine AI-generated documentation drafts produced by internal tools or agentic development workflows to ensure accuracy, clarity, and usability
• Use modern documentation tooling and AI-assisted writing workflows to improve content development efficiency while maintaining editorial quality