The role is for a technical writer at Esri, focusing on creating user assistance documentation for enterprise GIS observability software. The writer will collaborate with software engineers and subject matter experts to produce high-quality content that enhances user experience. This position involves validating AI-generated documentation and ensuring accuracy in user materials. The ideal candidate will thrive in a fast-paced environment and contribute to modern documentation workflows.

• 5+ years of professional experience in a similar position supporting similar responsibilities.
• Excellent written and verbal communication skills to convey complex topics concisely, clearly, and effectively.
• An understanding of documentation workflows that use HTML, XML (DITA), or Markdown.
• Experience in producing web-based documentation using a content management system (CMS) that involves versioning and reuse of content.
• Ability to learn and use the software with a customer centric approach to produce high impact UA materials based on real product workflows.
• Experience in deploying software features or workflows in test environments to validate user documentation and instructions.
• Familiarity with basic software testing practices, including validating workflows and troubleshooting issues encountered during documentation development.
• Effective time management and organizational skills to manage priorities and tasks in a fast-paced work environment.
• Experience with IT observability, system monitoring software, or ArcGIS software.
• Bachelor’s degree in Computer Science, GIS, English, technical writing, or a STEM related field.

• Collaborate with software engineers to produce and maintain documentation of conceptual topics and step-by-step workflows.
• Support a variety of user assistance (UA) materials, including installed and online help, tutorials, blog articles, videos, and other technical enablement content.
• Manage documentation throughout the software development life cycle and ensure full compliance with release requirements.
• Be part of a UA team to produce content that aligns with Esri’s documentation style and contributes to a consistent user experience.
• Be part of a product development team to provide functionality feedback and usability testing.
• Cultivate and leverage cross-functional partnerships with product management and marketing team members to ensure a consistent and intuitive experience across software and UA content.
• Deploy and test software workflows to validate documentation accuracy and ensure the user documentation and workflows align with real system behavior.
• Work with software engineers in the product team to envision, design, build, test, release, and support desktop and enterprise products.
• Work with development teams to document new observability capabilities related to system monitoring, diagnostics, and operational workflows.
• Evaluate and refine AI-generated documentation drafts produced by internal tools or agentic development workflows to ensure accuracy, clarity, and usability.
• Use modern documentation tooling and AI-assisted writing workflows to improve content development efficiency while maintaining editorial quality.