The UX / Product Research & Strategy Lead at Citi will drive the strategic direction of user experience for Human Resources applications. This role requires a passion for creating intuitive digital experiences that enhance employee satisfaction. The lead will own the research program that informs product vision and collaborate with senior stakeholders to translate insights into actionable strategies. The position emphasizes the importance of user-centered design and continuous improvement based on real user needs.

• 7–12 years of relevant UX Research experience in a strategic or research leadership capacity
• Extensive hands-on experience leading qualitative and quantitative UX research in a product design environment
• Proven track record of translating research into strategic recommendations that influence product direction
• Experience facilitating senior stakeholder workshops and strategy sessions
• Ability to lead workshops relating to UX Research both in-person and remote
• Outstanding written and oral communication skills, including confident presentation to senior leadership
• Familiarity with research tools such as UserZoom, UserTesting.com, Dovetail, EnjoyHQ, and Qualtrics
• Bachelor's/University degree

• Take direct ownership of defining and evolving the experience north star.
• Lead the development of the experience strategy by translating research insights into actionable direction.
• Drive senior stakeholder alignment around the experience vision through workshops and strategy sessions.
• Establish and lead a program of research and strategic discovery that informs the north star.
• Lead a variety of research methods including user interviews, usability tests, and surveys.
• Design and execute research studies following best practices and methodologies.
• Present and communicate research results and recommendations to stakeholders.
• Collaborate and share research findings across the organization.
• Provide guidance around research methodologies and best practices.
• Define relevant metrics for benchmarking and measurement of user journeys.
• Integrate research insights with quantitative data for a deep understanding of client journeys.
• Mentor user researchers and designers to grow research capabilities.
• Collaborate with research and design leadership to identify new tools and process improvements.

• Citi offers a comprehensive benefits package including competitive pay, stock programs, healthcare coverage, retirement plans, paid time off, parental leave, and programs supporting employee wellbeing and professional development.