As an IT Support Engineer I at Amazon, you will play a crucial role in providing high-quality support for computer hardware, operating systems, and enterprise application software. You will work within a defined geographical area, using your specialized skills to implement technical solutions and troubleshoot issues. The team is focused on ensuring the availability of IT infrastructure and improving operational efficiency. This position requires self-motivation and the ability to manage local technical projects while supporting customers across multiple buildings.

• High school or equivalent diploma
• 2+ years of professional experience in a relevant field
• 2+ years of troubleshooting experience in a multi-user high availability environment
• 2+ years of networking experience including DNS, DHCP, SSL, OSI Model, and TCP/IP
• 2+ years of experience in PC repair, troubleshooting, deployment, and liquidation
• 1+ years of IT client, server, and network service delivery experience
• Fluency in Cisco/networking and either Linux and/or Microsoft
• Possession of a current, valid Driver License
• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred
• Relevant industry certifications such as CompTIA A+, CompTIA Network+, Cisco/CCNA, or AWS are a plus

• Perform network engineering and troubleshooting, data cabling, and systems administration in various software and hardware environments.
• Ensure infrastructure networking and computing systems remain available during production hours.
• Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Manage local technical projects effectively.
• Maintain or create policies, procedures, and processes related to IT support.
• Identify root causes of operational issues and process inefficiencies.
• Support customers from multiple buildings in the area, as well as remote customers.
• Travel within the local or regional area to provide customer support.

• Employees at Amazon are often offered comprehensive health benefits—including multiple medical plan options (no pre-existing condition exclusions, 100% covered in-network preventive care), dental and vision plans, a 24/7 medical advice line from day one, expert second-opinion services, and broad mental-health support with several free counseling sessions (including pediatric). Financial wellness typically includes a 401(k) with company match (up to 2%), Restricted Stock Units (equity), FSAs, an emergency savings program, product and partner discounts, and even college-savings and home-purchase programs. Overall, the package is designed to support employees and their families’ health, finances, and day-to-day life.