The IT Service Management (ITSM) Manager role at EY focuses on providing insights and recommendations on how ServiceNow can support specific business objectives for clients. This position involves acting as a technical leader across all aspects of ServiceNow project delivery and managing a multi-disciplinary team. The role emphasizes the importance of digital transformation and technology enablement to improve performance. Candidates will work in a collaborative environment, mentoring team members and cultivating client relationships.

• Must have a Bachelor’s degree in Management Information Systems, Information Systems, Computer Science, Engineering, Business, Operations Management, or a related field and 5 years of work experience.
• Must have 4 years of ServiceNow implementation experience with IT Service Management (ITSM).
• Must have 4 years of ServiceNow consulting experience to external clients at a professional services firm.
• Must have 4 years of experience leading ServiceNow client design sessions and facilitating requirements workshops.
• Must have 4 years of ServiceNow experience designing and implementing customized reporting processes.
• Must have 2 years of experience leading and coaching teams of ServiceNow consulting professionals.
• Must have 2 years of experience integrating ServiceNow with other systems using APIs.
• Requires travel up to 80%, of which 20% may be international.

• Assist clients by providing insights and recommendations on how ServiceNow aligns with specific business objectives.
• Act as a technical leader across all aspects of ServiceNow project and solution delivery.
• Manage client design sessions and facilitate requirements workshops.
• Support project and agile scrum management activities.
• Oversee application and workflow design, configuration, and testing.
• Develop client-specific reporting processes and integration components.
• Analyze a company’s ITSM people, process, and technology capabilities.
• Advise on the connectivity of the CMDB and IT Operations Management to ITSM processes.
• Manage and motivate teams of professionals with diverse skills and backgrounds.

• Ernst & Young (EY) offers a comprehensive and competitive benefits package designed to support the well-being of its employees across various dimensions.