The role of Manager in Tech Consulting at EY focuses on ServiceNow IT Operations Management (ITOM). The position involves assisting clients in aligning ServiceNow with their business objectives and managing the development and deployment of ServiceNow solutions. The manager will lead teams, provide technical guidance, and ensure adherence to best practices. This position requires collaboration with clients to optimize IT infrastructure and service management processes.

• Must have a Bachelor’s degree in Management Information Systems, Information Systems, Computer Science, Engineering, Business, Operations Management, or a related field and 5 years of progressive, post-baccalaureate work experience.
• Alternatively, will accept a Master’s degree in the same fields and 4 years of work experience.
• Must have 4 years of experience designing and implementing ServiceNow ITOM solutions including Service Mapping, Discovery, Event Management, and CMDB.
• Must have 4 years of ServiceNow consulting experience to external clients at a professional services firm.
• Must have 4 years of experience leading ServiceNow client design sessions and facilitating requirements workshops.
• Must have 2 years of experience leading and coaching teams of ServiceNow consulting professionals.
• Requires travel up to 80%, of which 20% may be international.

• Assist clients by providing insights and recommendations on how ServiceNow aligns with and can support specific business objectives.
• Manage the development and deployment of ServiceNow solutions, ensuring adherence to leading practices and standards.
• Collaborate with clients to understand their business requirements and objectives.
• Conduct thorough analysis of client's existing processes and systems to identify opportunities for improvement.
• Provide guidance to clients on the deployment of MID servers and configure them to support Service Mapping.
• Conduct thorough testing and quality assurance to ensure the reliability and performance of implemented solutions.
• Manage the offshore development team by providing technical expertise and design guidance.
• Create detailed technical documentation including solution designs and configuration guides.
• Provide comprehensive training to clients on the usage and administration of the ServiceNow platform.

• Ernst & Young (EY) offers a comprehensive and competitive benefits package designed to support the well-being of its employees across various dimensions.