The Service Engineer II role at Microsoft Advertising focuses on building automation and full-stack tools to enhance the reliability and customer experience of the advertising platform. The position involves deep technical investigation, hands-on software development, and collaboration with product engineering teams. The ideal candidate will enjoy debugging distributed systems and writing clean, testable code while leveraging AI-assisted development tools. This role is integral to modernizing support workflows and improving operational efficiency.

• Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls.
• Ability to meet Microsoft, customer and/or government security screening requirements.
• Solid coding skills in at least one general-purpose language (C#, Java, Python, or TypeScript/JavaScript).
• Experience building automation and/or services that integrate with APIs, databases, and distributed systems.
• Hands-on debugging skills and comfort working in a live-site/production environment.

• Perform deep technical investigations to solve complex reliability, performance, and data-quality issues across the Microsoft Advertising platform.
• Design, build, and own AI-driven automation on an intelligent platform to modernize support workflows.
• Write production-quality code and contribute to shared libraries and tooling via standard code review and CI/CD practices.
• Drive root-cause analysis and post-incident follow-through in partnership with multiple Engineering teams.
• Create and maintain automated test coverage for key workflows and participate in bug bashes and release readiness activities.

• Employees at Microsoft are often offered comprehensive, “world-class” benefits—including health and mental-wellness programs, competitive pay with bonuses and stock awards, and retirement/savings options. Time-off and flexibility are common, with generous vacation and holidays, parental and caregiver leave, and flexible work schedules, alongside learning support, employee resource groups, product discounts, and matching-gifts/volunteering programs. Specific benefits can vary by region.