The Solutions Architect role at Apple involves owning system design for customer-facing, partner-facing, and agent-facing platforms within the AppleCare Sales, Service & Support space. The team is responsible for building and operating critical platforms that enhance the customer support experience. The ideal candidate will have a strong technical background and excellent communication skills, enabling them to translate business requirements into effective system designs. This position requires collaboration with cross-functional teams to address complex problems and deliver innovative solutions.

• 10+ years in software engineering with a focus on system design, technical architecture, or solution architecture.
• Experience designing and documenting engineering specifications for inter- and intra-system interactions.
• Experience architecting distributed systems for high availability, fault tolerance, and horizontal scalability.
• Proven ability to translate business requirements into system designs and technical solutions.
• Familiarity with modern backend stacks and data store technologies such as Java/Python and NoSQL.
• Knowledge of software development methodologies, including Agile and traditional waterfall.
• BS/MS in Computer Science or other technical field, or equivalent experience.
• 12+ years in software engineering with a focus on large-scale enterprise solutions.
• 4+ years in a hands-on development or technical architect role.
• Experience developing domain expertise in a complex business area.

• Own system design across highly distributed customer-facing, partner-facing, and agent-facing platforms.
• Immerse yourself in the AppleCare sales, service, and support landscape to become a subject matter expert.
• Convert ambiguous business problems into concrete technical architecture.
• Work closely with cross-functional business stakeholders and engineering teams.
• Leverage performance monitoring and observability data to identify design and optimization opportunities.
• Manage multiple global efforts simultaneously while maintaining excellent organizational skills.

• Employees at Apple are often offered comprehensive benefits that support physical and mental well-being—flexible medical plans, confidential counseling, onsite wellness centers at major campuses, and resources for fitness and daily life. Families typically receive fertility support, paid parental leave with gradual return, caregiving leave, and dependent-care guidance, while financial perks commonly include stock grants (with purchase discounts), 401(k) matching, and income-protection coverage. Employees also see robust time off, Apple University learning and tuition reimbursement, donation matching and paid volunteer hours, and deep product and partner discounts.