The EY wavespace AV Technology Support Specialist is responsible for day-to-day technology operations at the EY Nottingham Spirk Innovation Hub in Cleveland. This role serves as the first point of contact for technology-related aspects of client experience delivery, ensuring that advanced technology operates reliably and securely. The specialist will work closely with wavespace designers, facilitators, and engagement teams to deliver seamless client experiences. This position blends technology operations, experiential support, and applied innovation to enhance the Hub's technical capabilities.

• Bachelor's degree in a computer-related field or equivalent work experience
• Approximately 6-10 years of experience in end user technology support, A/V systems, and/or innovation environments
• Strong understanding of enterprise/end-user IT fundamentals
• Hands-on experience with immersive and collaboration technologies
• Excellent written and verbal communication skills

• Deliver best-in-class customer service for engagement and account teams during event planning and execution.
• Act as the primary onsite technology lead, providing hands-on technical and A/V support for client workshops.
• Proactively prepare environments through testing and dry runs, ensuring contingency plans are in place.
• Troubleshoot issues in real time to maintain client confidence in EY's technology capabilities.
• Manage and maintain all onsite technology assets from procurement through sunset.

• Ernst & Young (EY) offers a comprehensive and competitive benefits package designed to support the well-being of its employees across various dimensions.