The Customer Service Engineer (CSE) role at KLA involves providing customer service support for advanced KLA products, primarily focusing on troubleshooting, diagnosing, and repairing complex capital equipment at customer sites. The CSE will work closely with customers, ensuring high levels of satisfaction and operational quality of the systems. This position requires strong technical skills and excellent communication abilities to coordinate with various teams and assist in maintaining equipment performance. The role is essential for supporting customers like Micron Technology, Inc. in Boise, ID.

• Bachelor's Level Degree and 0 years related work experience
• Understanding of and ability to troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems
• Good interpersonal and communication skills in understanding customer needs
• Ability to work under pressure and stringent timelines

• Provide customer service support for a variety of advanced KLA products.
• Maintain excellent working relationships with customers, CSEs, applications engineers, technical support, and sales teams.
• Evaluate, analyze, diagnose, and troubleshoot technical equipment problems at customer sites.
• Maintain Preventive Maintenance schedule on KLA tools at customer sites and execute on all PMs per the schedule.
• Repair and update equipment at customer sites, including system level problems.
• Prepare Field Service Reports on customer support activity and provide documentation to other supporting functions.
• Cross-train and assist other field service engineers as needed.
• Provide first level Applications support.
• Conduct customer orientation and technical training on all aspects of equipment maintenance support.

• Employees at KLA are often offered competitive pay with bonuses, a 401(k) match, an employee stock purchase program, and financial perks like student-debt assistance, planning support, and group insurance discounts. Health and lifestyle benefits typically include medical/dental/vision, life and other voluntary coverages, paid time off and holidays, family leave, backup care, wellness rewards, gym discounts, and community-volunteering opportunities. Employees also get strong growth support through tuition reimbursement, KLA’s corporate learning center, education awards, and engineering certification programs.