The Customer Service Engineer (CSE) role at KLA involves providing customer service support for advanced KLA products, primarily focusing on troubleshooting, diagnosing, and repairing complex capital equipment. The position is part of the KLA Services team, which emphasizes maintaining high performance and productivity for customers. The CSE will work closely with customers, field teams, and technical support to ensure operational quality and customer satisfaction. This role requires excellent communication skills and the ability to work in a cleanroom environment.

• Bachelor's Level Degree and 0 years related work experience
• Good troubleshooting skills and proficiency in working on electro-mechanical equipment
• Understanding of and ability to troubleshoot problems in software and electronics
• Good interpersonal and communication skills in understanding customer needs
• Ability to work under pressure and stringent timelines

• Provide customer service support for a variety of advanced KLA products.
• Maintain excellent working relationships with customers and internal teams.
• Evaluate, analyze, diagnose, and troubleshoot technical equipment problems at customer sites.
• Maintain Preventive Maintenance schedule on KLA tools at customer sites.
• Repair and update equipment at customer sites based on technical knowledge.
• Prepare Field Service Reports on customer support activity.
• Cross-train and assist other field service engineers as needed.
• Provide first level Applications support.
• Conduct customer orientation and technical training on equipment maintenance support.

• Employees at KLA are often offered competitive pay with bonuses, a 401(k) match, an employee stock purchase program, and financial perks like student-debt assistance, planning support, and group insurance discounts. Health and lifestyle benefits typically include medical/dental/vision, life and other voluntary coverages, paid time off and holidays, family leave, backup care, wellness rewards, gym discounts, and community-volunteering opportunities. Employees also get strong growth support through tuition reimbursement, KLA’s corporate learning center, education awards, and engineering certification programs.