The Service Engineer II, Exterior at Rivian is responsible for overseeing design aspects related to serviceability across various vehicle programs. This role requires independent judgment and collaboration with cross-functional teams to foster a culture of serviceability within engineering. The engineer will manage multiple mechanical engineering subsystems and participate in engineering design reviews. The position emphasizes adaptability and effective communication to ensure service strategies are aligned with engineering changes.

• BS in Mechanical Engineering, Automotive Technology or equivalent.
• 2+ years of experience in service, aftersales, and engineering environment.
• Experience with managing service parts at an automotive OEM preferred.
• Knowledge of automotive design and development process and general best practices.
• Proficiency in extracting accurate data and adept interpretation for informed decision making.
• Experience in Enovia, 3DEXPERIENCE CATIA, JIRA, SAP or equivalent.
• Ability to self-direct and adapt quickly to program requirements.
• Detail oriented with high-level analytical ability for complex problems.
• Commitment to traveling 10 to 20% of the time.

• Oversee all aspects of Interiors change management on current vehicle program.
• Track design changes in the early stages of change management and define the service part strategy.
• Monitor and triage assigned engineering change requests to assess service impact.
• Actively participate in engineering design and change review boards.
• Track change content requests for current programs and collaborate cross-functionally.
• Effectively collaborate with various teams to analyze and manage engineering changes.
• Coordinate with service parts planning and sourcing teams for inventory strategy.
• Investigate and determine interchangeability of new releases with existing parts.
• Lead on-vehicle trials to define and validate service strategies.
• Identify, define, and escalate emerging service concerns through appropriate channels.
• Present proposed service strategies at internal review boards.
• Maintain visibility of assigned tickets via team dashboards and report status.
• Support service quality and containment teams to verify repair instructions.

• Employees at Rivian are often offered comprehensive health, dental, and vision insurance, a 401(k) with company match, ESPP and potential RSU grants, performance bonuses, and generous time off including paid parental and sick leave. Perks can include 24/7 mental-health coaching and therapy, Hinge Health for Anthem enrollees, tuition assistance and professional development, plus on-site food and a wide range of employee discounts on items like computers, mobile phones, home loans, and pet care.