The role is focused on procedure validation and improvement within the KLA Services team, which supports semiconductor manufacturing technologies. The team is responsible for maintaining high performance and productivity through a flexible portfolio of services. This position involves managing the lifecycle of Issue Correction Requests (ICRs) and leading technical escalations. The ideal candidate will engage with customers and field teams to ensure seamless support and documentation.

• At least 5 years of semiconductor metrology tool maintenance experience.
• Must be able to travel domestically and internationally at least 30%.
• Hands-on experience in hardware and software integration, testing, and troubleshooting in semiconductor wafer inspection systems is an advantage.
• Excellent data analytical and diagnostic skills.
• Good presentation and communication skills.
• Proficient with all Windows office suite applications such as Excel, PowerPoint, and Power BI.
• Hands-on experience with E-Beam products is highly preferred.
• High Vacuum experience preferred.
• Basic knowledge of Electron beam microscopy.
• Strong project management skills are a plus.

• Review and validate technical procedures on in-house tools prior to production deployment.
• Manage the end-to-end lifecycle of Issue Correction Requests (ICRs), from submission through resolution.
• Lead technical escalations by identifying root causes and executing structured Plans of Action (POAs).
• Participate in Follow-the-Sun support programs, including 5x24 or 7x24 coverage models.
• Maintain organized documentation of tool issues, fixes, and best practices.
• Interface with field teams and customers to intake support cases using structured engagement forms.
• Develop deep technical knowledge of E-Beam subsystems and support diagnostics.

• Employees at KLA are often offered competitive pay with bonuses, a 401(k) match, an employee stock purchase program, and financial perks like student-debt assistance, planning support, and group insurance discounts. Health and lifestyle benefits typically include medical/dental/vision, life and other voluntary coverages, paid time off and holidays, family leave, backup care, wellness rewards, gym discounts, and community-volunteering opportunities. Employees also get strong growth support through tuition reimbursement, KLA’s corporate learning center, education awards, and engineering certification programs.