The Technical Support Professional role at IBM involves providing technical assistance and problem resolution for enterprise infrastructure solutions. The position is part of the Infrastructure Support team, where the candidate will work closely with customers, support teams, and development organizations. The ideal candidate should have a passion for technology and strong troubleshooting skills, thriving in a fast-paced environment. Excellent communication and collaboration skills are essential for success in this role.

• High School Diploma or GED is required, with a Bachelor's Degree preferred.
• Strong understanding of enterprise IT infrastructure concepts is necessary.
• Experience supporting Linux and/or Windows operating systems is required.
• Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, routing, and firewalls is essential.
• Familiarity with cloud platforms such as AWS, Microsoft Azure, or Google Cloud is a plus.

• Provide technical support for infrastructure products and solutions through various support channels.
• Analyze, troubleshoot, and resolve complex customer-reported issues.
• Reproduce customer problems in test environments and identify root causes.
• Manage support cases from initial diagnosis through resolution and closure.
• Communicate technical findings and recommendations clearly to customers and stakeholders.

• IBM offers competitive compensation, healthcare coverage, retirement programs, paid parental leave, tuition assistance, wellness programs, flexible work options, and extensive learning and certification resources.